Refund Policy

Last updated: October 24, 2024 These terms and conditions are formulated by [shaoqian.zhang].

Thank you for using AI Describe Pictures (the “Site”). We strive to provide you with the best service possible. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility

You may request a refund within 7 days of your purchase. To be eligible for a refund, you must contact us at support@describe.pictures within this period.

2. Non-Refundable Credits

Please note that once credits are used, they cannot be refunded. If you have purchased credits and have already utilized them, we are unable to process a refund for those credits.

3. How to Request a Refund

To initiate a refund request, please send an email to support@describe.pictures with the following information:

Your order number The date of purchase The reason for the refund request

4. Processing Refunds

Once your refund request is received, we will review it and notify you of the status. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be reflected on this page, and your continued use of the Site after any modifications will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

6. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@describe.pictures